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  • General Information(23)
11 What are the minimum technical requirements needed to use Smarthinking?

Operating System : Windows XP/Vista/7/8, Mac (10.4+), Google Chromium, iOS, Android Browser : Internet Explorer (Version 8.0 & above), Firefox 12.0+, Google Chrome and Safari 5.0+ Internet : Connection: Minimum 256 kbps or above Outbound Port to be opened…

12 What does the “initialization error” message mean when I am trying to log in to Smarthinking?

Your account has not been previously accessed. Please contact Customer Service at Support@Smarthinking.com or request for a call back from the following page: http://smarthinking.com/support/customer-service/ to have your account corrected. Be sure to include…

13 What is “Drop-In Tutoring”?

This feature allows a student to connect immediately with a tutor and conduct a live tutorial session via an interactive whiteboard. Smarthinking provides online tutoring in Mathematics (Basic Skills - Calculus II), Writing, General Chemistry, Organic Chemistry,…

14 What is “Drop-In” or “Live” tutoring?

This feature allows a student to connect immediately with a tutor and conduct a live tutorial session via an interactive whiteboard. Smarthinking provides online tutoring in Mathematics (Basic Skills - Calculus II), Writing, General Chemistry, Organic Chemistry,…

15 What is “Offline Questions”?

This feature allows students to send an academic question to a tutor and receive a response generally within 24 hours. This feature is helpful if tutors are unavailable in a particular subject at that time, or the student is unable to participate in a real-time…

16 What is “Scheduled Tutoring”?

This feature allows a student to schedule an interactive, live whiteboard session with a tutor for a particular time and subject more than 48 hours in the future. This feature is particularly helpful when a student wishes to work with a specific tutor or…

17 What is the difference between “Drop-In Tutoring” and “Offline Questions”?

“Drop-In Tutoring” allows a student to connect immediately with a tutor to begin an interactive whiteboard session. If tutors are unavailable in a particular subject at that time, or the student is unable to participate in a real-time session, the student…

18 What is the difference between “Drop-In Tutoring” and “Scheduled Tutoring”?

“Drop-In Tutoring” allows a student to connect immediately with a tutor to begin an interactive whiteboard session. “Scheduled Tutoring” allows a student to schedule time in a particular subject with a specific tutor at a point in the future.

19 What tutoring services are available with my Smarthinking account?

Smarthinking provides online tutoring in Mathematics (Basic Skills - Calculus II), Writing, General Chemistry, Organic Chemistry, Physics, Biology, Introduction to Human Anatomy and Physiology, Introductory Accounting, Economics, Introductory Finance, Spanish,…

20 Why am I getting an error message when I enter my Houghton Mifflin code?

Smarthinking is no longer available with Houghton-Mifflin (Cengage) textbooks. Please contact your Cengage representative at 1-800-354-9706 if you have any additional questions.