Quick Jump Menu
Info Ask a Question
Advanced Search Search the Knowledgebase
Categories
There are no subcategories in this category.
  • Top>>
  • Technical(17)
11 What does the “initialization error” message mean when I am trying to log in to Smarthinking?

Your account has not been previously accessed. Please contact Customer Service at Support@Smarthinking.com or request for a call back from the following page: http://smarthinking.com/support/customer-service/ to have your account corrected. Be sure to include…

12 What type of browser should I use?

Smarthinking ’s web technology is best used with Microsoft’s Internet Explorer version 7 (IE 7) or higher; Mozilla’s Firefox version 3.0 or higher; or Safari 5.0 or higher and Google Chrome. Windows PC users need: Firefox 3.0 or higher Internet Explorer…

13 Why didn’t anything happen when I selected a subject in “Drop-In Tutoring”?

The Smarthinking site uses pop-up windows in several places like delivering alerts on recently returned essays, opening the whiteboard application, and informing users at login when services on their account have expired. If you are using pop-up blocking…

14 Why didn’t anything happen when I selected a subject in “Offline Questions”?

The Smarthinking site uses pop-up windows in several places like delivering alerts on recently returned essays, opening the whiteboard application, and informing users at login when services on their account have expired.

15 Why does it say "You Already have a Connect Now Request" when I try to connect?

You get this message, if you have come out of a live Whiteboard session abruptly without clicking on the tab - 'End Session'. Please follow the below instructions: *Login to your Smarthinking account. *Click on 'Restart Session' which is highlighted in Blue…

16 Why was I disconnected from the Whiteboard?

Occasionally tutors (and students) can experience connectivity problems between their computers and our servers. This affects their ability to interact with the whiteboard. In most cases, the interruption will be temporary and the session will continue. If…

17 Will Smarthinking services work with Chrome (Opera; other open source browsers)?

Yes, Smarthinking services are certified to work with Internet Explorer, Firefox, Safari and Chrome. Other browser applications may function with out services, we only test and validate usage with these 4 browsers and cannot provide technical support for…