Quick Jump Menu
Info Ask a Question
Advanced Search Search the Knowledgebase
Categories
There are no subcategories in this category.
  • Top>>
  • User Manual(19)
11 What is “Offline Questions”?

This feature allows students to send an academic question to a tutor and receive a response generally within 24 hours. This feature is helpful if tutors are unavailable in a particular subject at that time, or the student is unable to participate in a real-time…

12 What is “Scheduled Tutoring”?

This feature allows a student to schedule an interactive, live whiteboard session with a tutor for a particular time and subject more than 48 hours in the future. This feature is particularly helpful when a student wishes to work with a specific tutor or…

13 What is the difference between “Drop-In Tutoring” and “Offline Questions”?

“Drop-In Tutoring” allows a student to connect immediately with a tutor to begin an interactive whiteboard session. If tutors are unavailable in a particular subject at that time, or the student is unable to participate in a real-time session, the student…

14 What is the difference between “Drop-In Tutoring” and “Scheduled Tutoring”?

“Drop-In Tutoring” allows a student to connect immediately with a tutor to begin an interactive whiteboard session. “Scheduled Tutoring” allows a student to schedule time in a particular subject with a specific tutor at a point in the future.

15 What tutoring services are available with my Smarthinking account?

Smarthinking provides online tutoring in Mathematics (Basic Skills - Calculus II), Writing, General Chemistry, Organic Chemistry, Physics, Biology, Introduction to Human Anatomy and Physiology, Introductory Accounting, Economics, Introductory Finance, Spanish,…

16 Why didn’t anything happen when I selected a subject in “Drop-In Tutoring”?

The Smarthinking site uses pop-up windows in several places like delivering alerts on recently returned essays, opening the whiteboard application, and informing users at login when services on their account have expired. If you are using pop-up blocking…

17 Why didn’t anything happen when I selected a subject in “Offline Questions”?

The Smarthinking site uses pop-up windows in several places like delivering alerts on recently returned essays, opening the whiteboard application, and informing users at login when services on their account have expired.

18 Why does it say "You Already have a Connect Now Request" when I try to connect?

You get this message, if you have come out of a live Whiteboard session abruptly without clicking on the tab - 'End Session'. Please follow the below instructions: *Login to your Smarthinking account. *Click on 'Restart Session' which is highlighted in Blue…

19 Will Smarthinking services work with Chrome (Opera; other open source browsers)?

Yes, Smarthinking services are certified to work with Internet Explorer, Firefox, Safari and Chrome. Other browser applications may function with out services, we only test and validate usage with these 4 browsers and cannot provide technical support for…