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  • User Manual(14)
1 Can I use Windows 7 with Smarthinking?

Yes. You may receive an error message when Smarthinking does a system check, but our tutoring services are compatible with Windows 7 operating systems. Select “Continue” if you receive the error message and then proceed to your home page.

2 How can I reach Customer Service?

Customer Service is available from 8AM to 6PM ET Monday through Friday at Support@Smarthinking.com or 1-(888) 430-7429 Ext. 1. Please be sure to include your full name, school name and the text of any error messaging.

3 What are the minimum technical requirements needed to use Smarthinking?

Operating System : Windows XP/Vista/7, Mac (10.4+) Browser : Internet Explorer 7/8, Firefox 3.0+, and Safari Internet : Connection: Minimum 256 kbps or above Outbound Port to be opened : 80 (HTTP), 443 (HTTPS/XMPP) Memory : At least 256 MB RAM and a Pentium…

4 What is “Connect with an e-structor now”?

This feature allows a student to connect immediately with a tutor and conduct a live tutorial session via an interactive whiteboard. Smarthinking provides online tutoring in Mathematics (Basic Skills - Calculus II), Writing, General Chemistry, Organic Chemistry,…

5 What is “Drop-In” or “Live” tutoring?

This feature allows a student to connect immediately with a tutor and conduct a live tutorial session via an interactive whiteboard. Smarthinking provides online tutoring in Mathematics (Basic Skills - Calculus II), Writing, General Chemistry, Organic Chemistry,…

6 What is “Schedule a personal session”?

This feature allows a student to schedule an interactive, live whiteboard session with a tutor for a particular time and subject more than 48 hours in the future. This feature is particularly helpful when a student wishes to work with a specific tutor or…

7 What is “Submit a question”?

This feature allows students to send an academic question to a tutor and receive a response generally within 24 hours. This feature is helpful if tutors are unavailable in a particular subject at that time, or the student is unable to participate in a real-time…

8 What is a pre-scheduled session?

This feature allows a student to schedule an interactive, live whiteboard session with a tutor for a particular time and subject more than 48 hours in the future. This feature is particularly helpful when a student wishes to work with a specific tutor or…

9 What is the difference between “Connect with an e-structor now” and “Schedule a personal session”?

“Connect with an e-structor now” allows a student to connect immediately with a tutor to begin an interactive whiteboard session. “Schedule a personal session” allows a student to schedule time in a particular subject with a specific tutor at a point…

10 What is the difference between “Connect with an e-structor now” and “Submit a question”?

“Connect with an e-structor now” allows a student to connect immediately with a tutor to begin an interactive whiteboard session. If tutors are unavailable in a particular subject at that time, or the student is unable to participate in a real-time session,…

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