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  • User Manual(17)
1 Can I access Smarthinking on iPad? Featured

Yes, you can download our “Smarthinking” app from the Apple App Store. Our app will provide you access to Drop-in Tutoring and Writing Submissions.

2 Can we use Smarthinking services on Google Chromebook? Featured

Yes, Smarthinking services are certified to work on Google Chromebook. You will not be required to change any of your settings.

3 Can I use Windows 7 with Smarthinking?

Yes. You may receive an error message when Smarthinking does a system check, but our tutoring services are compatible with Windows 7 operating systems. Select “Continue” if you receive the error message and then proceed to your home page.

4 How can I reach Customer Service?

Customer Service is available from 8AM to 9PM ET Monday through Friday at Support@Smarthinking.com or you can leave a request for a call back from the following page: http://smarthinking.com/support/customer-service . Please be sure to include your full name,…

5 How can I update my time zone?

The time zone in your account affect some functionalities of our services. For example, all private sessions times are displayed in your local time zone. 1. Log into your SMARTHINKING account. 2. Click on "Manage Account" to the top right hand side of your…

6 How to change my file format?

Please follow the below instructions to change your file format:- 1. Open your essay in its current format (using Microsoft Word or WordPerfect). 2. Click on File and select Save As. 3. Select a location to save the file from the Save in drop-down menu. We…

7 What are the minimum technical requirements needed to use Smarthinking?

Operating System : Windows XP/Vista/7/8, Mac (10.4+) Browser : Internet Explorer (Version 8 & above), Firefox 3.0+, Google Chrome and Safari Internet : Connection: Minimum 256 kbps or above Outbound Port to be opened : 80 (HTTP), 443 (HTTPS/XMPP) Memory…

8 What is “Drop-In Tutoring”?

This feature allows a student to connect immediately with a tutor and conduct a live tutorial session via an interactive whiteboard. Smarthinking provides online tutoring in Mathematics (Basic Skills - Calculus II), Writing, General Chemistry, Organic Chemistry,…

9 What is “Drop-In” or “Live” tutoring?

This feature allows a student to connect immediately with a tutor and conduct a live tutorial session via an interactive whiteboard. Smarthinking provides online tutoring in Mathematics (Basic Skills - Calculus II), Writing, General Chemistry, Organic Chemistry,…

10 What is “Offline Questions”?

This feature allows students to send an academic question to a tutor and receive a response generally within 24 hours. This feature is helpful if tutors are unavailable in a particular subject at that time, or the student is unable to participate in a real-time…

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