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Why does it say "You Already have a Connect Now Request" when I try to connect?
Reference Number: AA-52792 Views: 4319 Created: 04-28-2016 05:56 PM Last Updated: 04-28-2016 05:56 PM 0 Rating/ Voters

You get this message, if you have come out of a live Whiteboard session abruptly without clicking on the tab - 'End Session'.  

Please follow the below instructions: 

*Login to your Smarthinking account.  
*Click on 'Restart Session' which is highlighted in Blue on the homepage.  
*Click on END SESSION towards your top right corner of the page. 
*Click on 'End Live Session and Exit'.  
*Login once again to your Smarthinking account and you will be able to take up a new session. 

NOTE: Henceforth, you can also re-join the same session if you click on the RE-ENTER tab within 2 minutes. Our tutor will be on that session for maximum 2 to 3 minutes.